{"id":4553,"date":"2021-04-14T09:03:12","date_gmt":"2021-04-14T16:03:12","guid":{"rendered":"https:\/\/natureaventure.ca\/?page_id=4553"},"modified":"2024-04-11T08:10:45","modified_gmt":"2024-04-11T15:10:45","slug":"reservation-and-cancellation-policy","status":"publish","type":"page","link":"https:\/\/natureaventure.ca\/en\/reservation-and-cancellation-policy\/","title":{"rendered":"RESERVATION AND CANCELLATION POLICY"},"content":{"rendered":"\n<p class=\"emphase-2 mb60\">Policy revised as of November 30th, 2023. This policy applies to all reservations made from that date.<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Booking<\/h2>\n\n\n\n<p>When booking online, you will be charged the full amount to a credit card.<\/p>\n\n\n\n<p>When booking by phone, an amount equivalent to 25% of your bill will be requested. Payable by credit card.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Modification of a reservation<\/h2>\n\n\n\n<p>A modification of the dates of the stay in the same season is possible, and this free of charge, up to 72 hours (3 days) before it. To extend a stay, we will check our availability and do our best to ensure that you can be accommodated.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Cancellation of a reservation &amp; refund<\/h2>\n\n\n\n<p>We will issue a partial refund of your reservation depending on the cancellation period:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><p>10% non-refundable as soon as the transaction is authorized to cover the management fees.75% of your reservation will be refunded if you cancel more than one month before the date of your activity with us.<\/p><\/li>\n\n\n\n<li>50% of your reservation will be refunded if you cancel between 2 weeks and 2 days (48h) before your activity with us.<\/li>\n<\/ul>\n\n\n\n<p>No refund if there is a cancellation less than 2 days (48 hours) before the date of your activity with us. In the event that you have only paid the deposit (25%), the balance of the total amount of your invoice will be charged to your credit card.<\/p>\n\n\n\n<p>No refund of a reservation will also be granted in all situations including late arrival or departure before the end.<\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Policy revised as of November 30th, 2023. This policy applies to all reservations made from that date. Booking When booking online, you will be charged the full amount to a credit card. When booking by phone, an amount equivalent to 25% of your bill will be requested. Payable by credit card. Modification of a reservation [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":4306,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4553","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>RESERVATION AND CANCELLATION POLICY | Nature Aventure, Matap\u00e9dia, QC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/natureaventure.ca\/en\/reservation-and-cancellation-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RESERVATION AND CANCELLATION POLICY | Nature Aventure, Matap\u00e9dia, QC\" \/>\n<meta property=\"og:description\" content=\"Policy revised as of November 30th, 2023. 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